Children's Advocacy Center of Kent County

Client Support Specialist

Classification: Non-Exempt

Position Type: Full-time, In-person

Reports to: MDT & Intake Supervisor

Hourly Wage: $18.00-$20.00

Purpose

The Client Support Specialist provides a warm, trauma-informed, and organized experience for clients and

families. This role functions as a front desk coordinator and administrative support professional within a

trauma-informed nonprofit setting.

Key Responsibilities

Client & Visitor Support

● Welcome clients, caregivers, interpreters, and visitors with empathy and professionalism.

● Assist with check-ins, forms, questions, and lobby support.

● Interact appropriately with children in the lobby during caregiver appointments.

● Provide trauma-informed customer service.

Reception & Nonprofit Administrative Operations

● Manage the CAC Clinical Calendar and keep schedules accurate.

● Serve as backup intake staff during absences.

● Make day-before reminder calls for sessions.

● Answer and direct phone calls, including covering the phone and Ring Doorbells..

● Review completed paperwork for accuracy.

● Input paper client surveys into the required system.

● Assist with general communications and administrative tasks.

Filing & Data Management

● Lead the filing system, ensuring accuracy and completeness.

○Review and process paperwork from staff.

○ Maintain and organize physical files.

● Support large-scale filing projects, including future work involving off-site storage files.

Lobby & Facilities Support

● Maintain a clean, organized, and trauma-informed lobby.

● Implement a cleaning, toy maintenance, and toy rotation schedule.

● Restock bathroom supplies, snacks, coffee, and materials.

● Manage lobby TV content and volume.

● Prepare Advocacy Folders.

Program Materials & Resource Support

● Maintain and regularly update the community referral list (e.g., checking therapist waitlists).

● Assist in identifying and contacting partners for linkage agreements.

● Support volunteer coordination, including opportunities and scheduling.

● Assist in preparing the upper level for tours (presentation, tidiness, informational materials).

● Support major mailings, such as the Annual Appeal, event mailings, and donor communication.

Communication & Safety

● Verify visitors in NCATrak and manage secure entry to the building.

● Maintain calm communication with distressed clients or callers.

● Enforce lobby policies.

● Ensure efficient internal communication regarding client arrivals and needs.

And other duties as assigned by the President/CE0 or MDT & Intake Supervisor

Qualifications

● Experience in human services, nonprofit administration, trauma-informed care, or child-serving

systems preferred.

● Knowledge of child development and abuse dynamics preferred.

● Strong organizational skills, attention to detail, and comfort with technology.

● Proficient in Google Workspace; experience with NCATrak is a plus.

● High school diploma required; some college experience preferred.

Work Environment & Physical Requirements

● Exposure to trauma-related content and emotionally sensitive situations.

● Extended computer and desk work.

● Ability to lift up to 25 pounds as needed.

● Ability to stay grounded in a busy, sensory-rich environment.

Funding

This position is supported by grants and may evolve based on Center needs.